A real person reads every message.

Instant reports are emailed within minutes of payment clearing — the engine compiles the report automatically, so there’s no queue to wait in. Valuer-signed desktop reports usually arrive the same or next business day. Certified valuer reports take 3–5 business days, because a physical site inspection has to be scheduled and completed before the signed report is written. Every report is delivered by email and SMS, and if a property needs a longer timeframe, we tell you before you pay.

Yes — retrospective valuations are one of our most common orders. Tell us the date you need and we value the property as at that day, using comparable sales evidence drawn from that period rather than today’s market. Typical dates include the day a home first earned rental income, the day a property was inherited, or a transfer that has already occurred. There’s no practical limit on how far back we can go — older dates simply draw on the historical sales records for the area.

Our reports are built around ATO guidance on objective and supportable evidence — documented comparable sales, a clear methodology and, on valuer reports, a signed independence statement — and thousands are used in audits every year. That’s the standard auditors and the ATO actually test against: not who produced the number, but whether it can be substantiated. Where the figure needs to withstand closer scrutiny, choose a certified report with a physical inspection.

Message us within 24 hours of ordering and we’ll fix the address, swap the valuation type or refund a duplicate order — just use the form above with your order number so we can find it quickly. Address mistakes are best caught early, before the valuer starts work, so the sooner you message, the more we can simply fix on the spot.